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Privacy Policy for Syster Properties

Last updated: November 2025

Syster Properties (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book accommodation, or contact us for enquiries.

By using our services or submitting your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

A. Information you provide directly

  • Name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Booking details
  • Stay requirements
  • Payment information (handled securely by third-party processors)
  • Any information submitted via contact forms or enquiry forms

B. Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookies and similar tracking technologies

C. Third-party information

We may receive information through:

  • Booking platforms (Airbnb, Booking.com, VRBO, etc.)
  • Corporate partners
  • Channel managers and property management software

2. How We Use Your Information

We use your data to:

  • Respond to enquiries
  • Process bookings and payments
  • Manage reservations and guest communication
  • Provide customer service
  • Improve our website and services
  • Send updates, promotions, or offers (only with your consent)
  • Comply with legal obligations

We do NOT sell your personal data to third parties.

3. Legal Basis for Processing (UK GDPR)

We process your data based on:

  • Contract – to provide accommodation and booking services
  • Legitimate interests – running and improving our business
  • Consent – for marketing communications
  • Legal obligation – for record keeping, safety, and compliance

4. Sharing Your Information

We may share your data with trusted third parties such as:

  • Payment processors
  • Booking platforms
  • Cleaning and maintenance teams
  • IT service providers
  • Legal or regulatory authorities (if required)

All partners follow GDPR-compliant data protection standards.

5. How We Store and Protect Your Data

We store your personal information securely using:

  • Encrypted systems
  • Secure cloud storage
  • Access control protocols

We retain your information only as long as necessary to fulfil booking, legal, and regulatory obligations.

6. Cookies and Tracking

Our website uses cookies to:

  • Improve site functionality
  • Analyse performance
  • Enhance user experience

You can manage or disable cookies through your browser settings.

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Rectify incorrect information
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, email us at: fatima@systerproperties.co.uk

8. Marketing Communications

We may send marketing emails only if you opt-in.

You can unsubscribe at any time by clicking the link in our emails.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Syster Properties

Email: fatima@systerproperties.co.uk

Phone: 0116 442 2714

Website: https://systerproperties.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.